MASTERING SERVICE CAPABILITIES IN COMPLEX PRODUCT SYSTEMS: A KEY SYSTEMS INTEGRATION CHALLENGE

EPSRC Funding: £178,841

Abstract:

This project recognises a strategic shift in the focus of suppliers of complex product and systems (e.g. trains, flight simulators, IT systems, aerospace structures, mobile communications) from being equipment manufacturers/systems integrators to providers of integrated systems and services (ISS). Suppliers are taking on services previously undertaken internally by large business customers. ISS solutions combine physical products with customised services in novel ways to solve customer problems.

Systems integrators are building capabilities to provide ISS solutions both higher up the value chain and through different phases in the project life cycle. However, there is no accepted business model of how to build capabilities and improve performance in the provision of integrated systems and services. Firms do not know where they stand in relation to competitors and face difficulties in learning about best practices across sectors.

The project is developing and testing an ISS capability model to enable businesses to position themselves in the process, to identify where they might go and how they might get there, and to identify what new capabilities they need along the way.

The proposal has strong industrial support and mechanisms for communicating and exploiting the results, both within the seven core partner companies and to the wider business and academic communities.

GO TO .... | ideo home | SII home | EPSRC SI programme home | SII call for proposals | SII proposers' guidance | SII contacts